No backup pilot?
Chris writes:
Unfortunately their pilot was in a airport shuttle accident prior to our 6am flight. They cancelled the flight. The earliest the would rebook our flight was Dec 28th!!! (3 days later). Nothing on Christmas day, nothing the day after.... Give me a break. Supposedly they checked all other airlines as well... They had one poor lady trying to rebook everyone's flight at their courtesy counter far from our original gate. The first one in line refused all offers (probably like ours!) and held up the line for 40 minutes. Our kids stayed at the gate while my husband and I went to rebook. 5 minutes later, our daughter texts us that they handed out cards with a phone number to call to rebook. My husband called them. (Prior to this I called the airlines to reschedule and waited for an operator for at least 20 min.) My husband actually got thru to a human and got our answer. We ultimately changed vacation plans completely, re-booking hotel & car and probably losing a thousand dollars and a 1 entire vacation day in the process. I understand things happen, but USAir's response was pathetic.
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